Welcome to www.lessoeursshop.com. This Shipping Policy outlines our operational procedures and commitments regarding the dispatch and delivery of orders for our customers across Europe.
1. Dispatch Location & Corporate Identity
All orders are processed and dispatched directly from our official fulfillment and operational headquarters located in Germany:
- Company Name: Les Soeurs Shop GmbH
- Dispatch & Registered Address: Grolmanstraße 16, 10623 Berlin-Bezirk Charlottenburg-Wilmersdorf, Germany
- Brand Name: lessoeursshop
- Contact Email: clothing@lessoeursshop.com
- Telephone: +49 3054844508
2. Logistics Partners & Transit Timeframes
We serve customers throughout Europe in close partnership with premier international logistics providers, including DHL, FedEx, and UPS Priority services.
- Standard Transit Time: Standard delivery across European destinations typically requires 5 to 9 business days from the date of dispatch.
- Automated Tracking & Milestone Notifications: To ensure full transparency throughout the delivery process, our system automatically transmits tracking notifications to the email address provided by you at checkout across key operational milestones—including order dispatch, arrival at logistics sorting hubs, and local final-mile delivery. This allows you to monitor your order’s progress at every step.
3. Carrier Delays & Investigations
If an order exceeds the standard transport timeframe specified above, Les Soeurs Shop GmbH will formally initiate a comprehensive investigation with the respective carrier. Depending on the verified findings and conclusions of the carrier investigation, we will determine the appropriate remedial action, which may include a full refund or a replacement shipment.
4. Risk of Loss and Delivery Responsibility
In strict accordance with European consumer protection legislation, the risk of damage or loss of goods remains with Les Soeurs Shop GmbH during transit and is only transferred to the consumer upon actual physical receipt of the goods by the customer (or a designated third party indicated by the customer, other than the carrier).