Welcome to www.lessoeursshop.com (the “Website”). This Website is operated by Les Soeurs Shop GmbH, registered in Germany. By accessing or using our Website and purchasing our collections, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.
1. Company Information & Legal Jurisdiction
In accordance with European regulatory requirements, our official corporate details are:
- Company Name: Les Soeurs Shop GmbH
- Brand Name: lessoeursshop
- Registered Address: Grolmanstraße 16, 10623 Berlin-Bezirk Charlottenburg-Wilmersdorf, Germany
- Email Contact: clothing@lessoeursshop.com
- Telephone: +49 3054844508
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Germany, without prejudice to mandatory consumer protection provisions under European Union law.
2. Orders, Shipping & Delivery
We proudly serve customers across Europe in partnership with major logistics providers, including DHL, FedEx, and UPS Priority services.
- Fulfillment & Transit Time: Standard delivery typically requires 5 to 9 business days from dispatch.
- Automated Tracking Updates: Throughout key milestones of your order’s journey—including dispatch, arrival at logistics sorting hubs, and local final-mile delivery—our system automatically transmits tracking notifications to the email address provided by you at checkout, keeping you informed at every step.
- Carrier Delays & Investigations: If your order exceeds the standard transit timeframe, we will formally initiate an investigation with the respective carrier. Depending on the verified findings of the investigation, we will determine appropriate remedial action, which may include a full refund or a replacement shipment.
3. Risk of Loss and Transfer of Ownership
In strict compliance with European consumer protection standards, the risk of damage or loss of goods remains with Les Soeurs Shop GmbH during transit and is only transferred to the consumer upon actual physical receipt of the goods by the customer (or a designated third party indicated by the customer, other than the carrier). Goods do not become the consumer’s risk upon handover to the shipping carrier.
4. Right of Withdrawal (14-Day Statutory Return Policy)
As our target market comprises consumers residing in Europe, all purchases are subject to the statutory European Right of Withdrawal.
- 14-Day Cooling-Off Period: You possess the legal right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
- Exercising Withdrawal: To exercise the right of withdrawal, you must inform us (Les Soeurs Shop GmbH, Grolmanstraße 16, 10623 Berlin-Bezirk Charlottenburg-Wilmersdorf, Germany, email: clothing@lessoeursshop.com) of your decision by means of an unequivocal statement via email.
5. Defective or Damaged Items
If you receive an item that is flawed, defective, or damaged upon delivery, you may contact our customer support team via email at clothing@lessoeursshop.com within a reasonable timeframe, providing photographic evidence of the issue.
Upon verification of the evidence provided, we will process a full refund or arrange for a replacement item. To streamline resolution for our customers, physical return of defective or damaged items is generally not required; verification via clear photographic evidence submitted electronically is sufficient.
6. Limitation of Liability
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under German and European law.